Delivery will be made using an In-Home delivery service. You will be contacted by someone to set up your delivery upon receipt of your goods to our facilities. All merchandise is shipped in a condition approved by the manufacturer. Your furniture will be inspected prior to shipment for any damage or manufacturer defects. We reserve the right to delay delivery or backorder damaged or defective merchandise. Your furniture will be delivered by an insured deliverer. Damage upon delivery will be serviced by the deliverer with our assistance. Magnolia House of Furniture will not be held liable for damages inflicted by the delivery service.
Most manufacturers offer a warranty for a specific time period. This warranty is effective upon receipt of your items to our facilities. Magnolia House of Furniture does not offer any additional warranties.
Cancellations and Returns
Special orders where custom fabrics or colors are selected are non-refundable. Bedding is also non-refundable and can't be exchanged. Cancellations are subject to a 35% restocking fee. Items returned should be in the original packaging and packaged to prevent damage during return shipping. If items are returned due to any reason other than a manufacturer’s defect or warranty covered damage, buyer is responsible for return shipping costs. Other items may be exchanged for an in-store credit.
If any items are delivered with missing parts or damages, we will work with the manufacturer to ensure that replacement parts are delivered. However, we do not have control over the amount of time that it takes to receive replacement parts. If the item cannot be repaired with replacement parts we can replace the item subject to manufacturer’s warranty.